WHEN SHOULD I ARRIVE FOR MY SERVICE?
You should arrive 10-15 minutes before your scheduled appointment time to check-in,
enjoy a cup of herbal tea or water and relax in our lounge.

WHAT SHOULD I WEAR TO RIVERSPA?
Wear what is comfortable for you. We provide individual lockers with a robe and
slippers.  Towels are also available if you are experiencing more than one treatment
and/or would like to use our showering/steam room facilities.

WHAT DO I WEAR DURING MY TREATMENT?
Most body treatments are best enjoyed without clothing, however please feel free to
wear what is comfortable for you. If you are experiencing a Thai Massage or a Shiatsu
Massage, please come in loose comfortable clothing.

WHAT IF I HAVE ANY SPECIAL HEALTH CONSIDERATIONS?
Please notify our front desk associate when booking your treatments if you have any
special health considerations.

WHAT ABOUT PAYMENT FOR RIVERSPA SERVICES?
We accept Visa, MasterCard, checks, cash and of course gift certificates.  Please
remember that tips may not be included on a credit card.  Our therapists do prefer tips
to be given in cash.

WHAT SHOULD I HAVE PREPARED WHEN MAKING AN
APPOINTMENT?
Please have a credit card or gift certificate number ready at time of making an
appointment to reserve your time with our therapists.

CANCELLATION POLICY
Arriving late will, unfortunately, limit the time for your treatment. As all treatments are
reserved especially for you, we will charge 50% for treatments that are cancelled with
less than 24 hours notice.

GIFT CERTIFICATES
Give spa gifts to those you love. Stop by or call, we’ll be happy to send them directly to
you.  Gratuities not accepted on gift certificates or credit cards.
Fundamentals
General information that you should
know prior to your service